See ThinkWork in action.

When a truck breaks down mid-morning, the whole day can unravel. Dispatcher Rosa is running 18 of 22 deliveries on time when Truck 1033 goes out of service — leaving 4 stops unassigned.

Instead of scrambling, Rosa lets the ThinkWork routing agent re-plan the entire fleet in seconds: 1,588 route combinations tried, 0 unassigned, 0 late, with just 24 extra miles.

She can even ask it why Marco only has 2 stops — and get a plain-English breakdown of his payload, lunch window, and a delivery constraint at the Bastrop Water Plant. When a breakdown happens again, she doesn't solve it from scratch. She uses the Factory to build a "Text customers their new window" workflow with 3 approvals — agents build it, her team approves it, and it becomes the standard playbook.

Every stop has a reason. Every fix becomes a process.

George starts his morning with one question: "Show me last month's 10 largest accounts on credit hold." The ThinkWork Brain surfaces the list instantly — but something catches his eye.

Harbor Point is on hold, and they always pay on time. He asks why. The Brain traces it to a data entry error: a sales order had a unit price of $450 instead of $45, pushing Harbor Point past its credit limit without anyone noticing.

George asks it to email Finance leadership with the finding. Before anything sends, an approval prompt appears: "Send email to Finance leadership? — Approval needed." He approves.

Total triage time: under two minutes. No digging through ERP screens, no escalation chain. The Brain found the error, explained it, and waited for a human to say go.

Sam wants to add a sales pipeline dashboard to their CRM. She types the request into the ThinkWork Factory — and the work begins.

Agents brainstorm, plan, and build, moving through each stage while teammates approve the work at every gate. When Maya adds a note to include win rate by rep, the plan updates and incorporates it.

Three approvals later — the dashboard ships: $2.48M pipeline, 27% win rate, 42-day sales cycle, deals by stage, win rate by rep. All in Northwind, all built by agents, all approved by humans.

No dev ticket. No sprint. No waiting. Just a request, a plan, and a shipped feature.